Account & Registration FAQ
How do I create an Ekbet account?
Visit ekbetindia.com and click "Register". Fill in your Player ID, password, name, email and phone. Enter the SMS code and tap "Join Now". Takes under 2 minutes.
How do I update my personal information?
Email [email protected] with your username and the changes required. The team will guide you through the process.
Why do I need to provide ID documents?
Ekbet must verify all users under its PAGCOR licence. If identity cannot be confirmed at sign-up, submit a government ID (Aadhaar, passport or driving licence).
How do I know if my registration was successful?
You will receive a confirmation SMS and email. You can also log in immediately to verify your account status.
Can I have more than one Ekbet account?
No. Each player is allowed one account only. Duplicate accounts violate Ekbet's terms and result in permanent blocking of both accounts with forfeiture of winnings.
Deposits & Withdrawals FAQ
How do I deposit money at Ekbet?
Log in and click "Deposit". Select UPI, PhonePe, Paytm, Visa or MasterCard, enter the amount and confirm. Most deposits process instantly.
Why was my credit card deposit rejected?
Some Indian banks block gambling transactions. Try UPI or PhonePe, or contact your bank to allow international payments.
What is the minimum deposit?
₹300 for most payment methods. This also applies when activating welcome bonuses.
How do I withdraw my winnings?
Log in, select "Withdraw", enter your bank account details (account number, branch code, bank name) and the amount. Funds are sent only to the verified account holder.
How long does a withdrawal take?
2–5 business days for Indian bank accounts. If funds are not received after 5 days, contact support with your username, date and amount.
Sports Betting FAQ
What sports can I bet on at Ekbet?
30+ sports including cricket, football, tennis, basketball, kabaddi and horse racing. Cricket has the deepest markets with IPL, T20 World Cup and Test coverage.
Can I cancel a bet?
No. Once confirmed, bets are final and cannot be cancelled or amended. Review your slip before confirming.
What is an accumulator bet?
A bet combining multiple match outcomes into one. All selections must win to collect. Combine up to 30 selections on one slip.
Does Ekbet offer live in-play betting?
Yes. The live section updates odds in real time — ball by ball for cricket, continuously for other sports.
What is the CVV code?
The 3-digit security number on the back of your credit or debit card, used to verify card ownership during payment.
Bonuses & Promotions FAQ
What welcome bonus does Ekbet offer?
New players get a 100% first deposit sports bonus up to ₹5,000 (min ₹300). Also: 100% CQ9 slots bonus up to ₹3,000 and 30% live casino welcome bonus up to ₹3,000.
What are wagering requirements?
You must bet the bonus amount a set number of times before withdrawing. Sports bonus: 8x wagering on odds ≥1.75. Slots and casino bonuses: 20x wagering.
How do I claim my welcome bonus?
After registering, go to "Promotions" and select your bonus before making your first deposit. Deposit the minimum required amount to activate it.
What is the VIP loyalty programme?
9 levels starting with a ₹500 minimum deposit. Higher levels unlock progressively larger bonuses, up to ₹3,38,188 total across all levels.
App & Mobile FAQ
How do I download the Ekbet app?
Android: go to the "Mobile" section on ekbetindia.com and download the APK directly (Google Play does not host gambling apps). iOS: use the App Store link on the website or scan the QR code.
Is the Ekbet app free?
Yes, completely free to download and install on Android and iOS.
What Android version is required?
Android 5.0 or higher, at least 1 GB RAM and 100 MB free storage space.
Can I use the same account on app and website?
Yes. Your account, balance, bets and bonuses are fully synced across all platforms.
Responsible Gambling FAQ
Ekbet is committed to responsible gambling. Help is available if you need it.
Can I get help for problem gambling?
Visit GamblingTherapy.org for free, confidential support and counseling. The National Responsible Gambling Programme also provides advice and information.
How can I self-exclude from Ekbet?
Go to the "Responsible Gambling" section in your account or contact support to request self-exclusion. Once applied, your account will not be reactivated under any circumstances.
Can I block gambling websites?
Yes. Install GamBlock software (gamblock.com) to block access to gambling websites automatically.
How do I set deposit limits?
Contact Ekbet support to set daily, weekly or monthly limits. This is free. Limits can only be increased after a mandatory cooling-off period.
Contact & Support FAQ
How can I contact Ekbet support?
24/7 live chat via the chat icon in the bottom-right corner of the site or app. Or email [email protected].
How quickly does support respond?
Live chat typically responds within minutes. Email up to 24 hours.
My question is not in the FAQ. What do I do?
Contact the Ekbet support team via live chat or email — available 24/7 for account, betting or technical queries.
Still have questions?
Our support team is available 24 hours a day, 7 days a week.
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