📌 What can I do to change my personal information in my EKBET Sports account?
If, for any reason you have to make any modifications to your personal information all you have to do is send an email with your username and details of the changes you wish to make to Our support department at [email protected] . We'll send you step-by-step directions on how to make changes to your personal data.
📌 What is the reason I need to show identity documents?
FICA legally obliges EKBET SA to request your ID documents to confirm your identity. If your identity cannot be immediately verified when you sign up for the EKBET India account, you'll have to provide us the ID document. After we've verified it and verified it, we will then be able to activate your account.
📌 How come I need to provide EKBET personal details when I sign up with EKBET?
We are obliged to comply with Indian FICA laws to require personal information such as your complete name, contact information, and ID numbers when you create an account at EKBET Sports. EKBET Sports is a licensed, responsible bookmaker. This means that we must verify your identity at the time you sign up.
📌 What can I do to determine that my registration has been successful?
After you have completed the registration procedure, we'll notify you via SMS as well as email confirming that you've successfully registered an account.
📌 How can I make a deposit at EKBET SA?
Log in, and then click the "Deposit" option to make a deposit of your funds. You'll find it in the upper left corner of the homepage. You can also click "My Account" on the right side at the top of the page. Then, you will be taken onto the payment page where you can select the preferred method of payment.
📌 Why is it that I can't use my credit card deposit money?
If you're trying to make a payment using your credit card but it's rejected, please look for a different way to make deposits or talk to our customer service department to get assistance.
📌 What is a CVV code?
It's the 3-digit security code that you'll find in the reverse of the credit or debit card.
📌 How do I withdraw my money?
Log into your account , and select "Withdraw funds." Then, input the required information. EKBET can only transfer funds to the account on the account holder of the website. We need a copy of your bank statement that includes the account number of your bank along with branch code, as well as the name of the bank you use for confirmation, and to make sure we can pay you back efficiently
📌 How long will it take for a withdrawal to show up on my bank account?
It usually takes 2 - 5 business days to show on the Indian bank account. If you've provided us the information required to process your withdrawal, however haven't received your funds within 5 business days, contact our customer service team by providing your username and date of the withdrawal you have requested along with the amount so that we can look into the issue.
📌 I have forgotten my password, so what do I do?
If you've lost your password:
- Select "Forgot Login" at the homepage
- Enter the phone number that you used to sign up on EKBET
- You will receive a reset-code by SMS
- Use the code found on the website
- Create your new password
- Make sure you confirm the new password.
- Log in to your account
📌 Can I get help for my gambling?
If you believe that your gambling is becoming problematic and you are concerned about your betting, you should consult the National Responsible Gambling Program can assist. They offer support, counseling as well as advice and information and you can access their website. www.responsiblegambling.in .
📌 What should I do if I have to stop gambling?
You can remove yourself from gambling websites to limit the opportunities for playing and betting. If you need to take an interruption from the site you can opt for an option to self-exclude. Go to our "Responsible Gambling" section and discover the options for self-exclusions. Contact the customer service team and request that they make the self-exclusion you want. If you self-exclude we will deny to activate your account, regardless of the circumstances.
📌 Can I block or block gambling and betting websites?
If you think that your gambling and betting has become too much If you feel that your gambling and betting has become out of control, we recommend you think about blocking access to any gambling website. This can be done by installing specific blocking software like GamBlock. This software blocks the gambling sites and shows an alert message. More information is available on www.gamblock.com .
📌 How secure is it to place a bet on EKBET India?
EKBET Sports is licensed and controlled through the Western Cape Gambling Board. Our license number for bookmakers is 10181496-003. We are committed to responsible gambling. All transactions at EKBET are secure with a highly-secure high-tech digital encryption. We aim to provide an organized and secure space where you can place bets with total confidence and with peace of mind.
📌 Do I have the ability to make a bet canceled?
No. Each bet you make is considered to be final after you've made a decision, the bet is not refundable.
📌 Do I have the ability to put an accumulator on a gaming?
You can choose which games you wish to bet on within the accumulation. The odds will be displayed for the accumulator underneath the coupon as well as a space where you can enter your stake. You can combine up to 30 games on one slip.
📌 I have a issue that isn't covered in the FAQ. Who do I reach out to?
Our Customer service is available 24 hours a day, 7 days a week. via live chat or email for assistance with any questions or concerns you might ask. Reach out anytime you require assistance.