Information We Collect

Ekbet collects different types of information to provide a safe, compliant and personalised betting experience. The categories below outline what we collect and why.

Personal Information

  • Name, date of birth, email address, phone number, and residential address provided during registration.
  • Government-issued ID documents for KYC verification (Aadhaar, passport, driving licence).

Financial Information

  • Payment method details for deposits and withdrawals (processed securely via encrypted channels).
  • Transaction history associated with your account.

Technical Information

  • IP address, browser type, device information, and usage data collected automatically when you use the platform.

How We Use Your Data

We use the personal information we collect for the following purposes, always in accordance with our PAGCOR licence obligations and applicable data protection standards.

  • To create and manage your account.
  • To process deposits, withdrawals and verify identity (KYC compliance).
  • To provide customer support and respond to queries.
  • To send promotional communications (only with your consent).
  • To detect and prevent fraud, money laundering, and terms violations.
  • To comply with legal and regulatory obligations under our PAGCOR licence.
  • To improve the platform based on usage patterns and user feedback.

Data Sharing & Third Parties

Protecting your personal data is a core commitment at Ekbet. We apply strict controls over how your information is shared.

  • We do not sell your personal data to third parties.
  • We may share data with:
    • Payment processors for transaction handling (e.g. UPI providers, card networks)
    • Identity verification services for KYC compliance
    • Legal and regulatory authorities as required by law
    • Technical service providers who support platform operations under strict data processing agreements
  • All third parties are contractually obligated to handle your data securely and in compliance with applicable laws.

Cookies & Tracking

Ekbet uses cookies and similar technologies to enhance your experience on the platform. Here is how we use them and what control you have.

  • Ekbet uses cookies and similar technologies to enhance your experience.
  • Types of cookies:
    • Essential — required for the platform to function
    • Analytics — to understand usage patterns
    • Preferences — to remember your settings
  • You can control cookies through your browser settings, but disabling essential cookies may impact platform functionality.
  • We do not use cookies to sell your data to advertisers.

Data Security

Ekbet employs industry-leading security measures to protect your personal and financial information at every stage of processing and storage.

  • All data is transmitted using SSL/TLS encryption.
  • Payment information is processed via PCI-DSS compliant payment gateways.
  • Access to personal data is restricted to authorised personnel only.
  • We conduct regular security audits and vulnerability assessments.
  • In the event of a data breach, affected users will be notified in accordance with applicable regulations.

Your Data Rights

You have meaningful rights over your personal data. Below is a summary of what you can request and how to exercise these rights.

Access
You may request a copy of the personal data we hold about you.
Correction
You may request correction of inaccurate or incomplete data.
Deletion
You may request deletion of your personal data, subject to legal and regulatory retention requirements.
Objection
You may object to processing of your data for marketing purposes.

To exercise any of these rights, contact us at [email protected].

Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with our licensing and legal obligations.

  • We retain your personal data for as long as your account is active and for a period thereafter as required by our PAGCOR licence and applicable laws.
  • Financial records are typically retained for a minimum of 5 years following the end of the business relationship.
  • Account data is deleted upon verified request, subject to any outstanding legal or regulatory obligations.

Contact & Privacy Enquiries

For any privacy-related queries or to exercise your data rights, contact: