The questions below are drawn from genuine queries submitted to our support team and editorial inbox, as well as the most common search queries from Indian players researching Ekbet. Use the category links below to jump to your topic, or browse all questions in order.
Account Questions
How do I create an Ekbet account from India?
Visit the registration page and complete the three-step process: (1) enter your name, email address, mobile number and date of birth; (2) verify your mobile number via SMS code; (3) set a password. The whole process takes under three minutes. You must be 18 or older and not a resident of a jurisdiction where online betting is specifically prohibited by local law.
See our full Ekbet registration guide with step-by-step screenshots for more detail.
Can I have more than one Ekbet account?
No. Ekbet's terms of service allow only one account per person, per household and per IP address. If you create a second account, both accounts may be suspended and any winnings may be voided. If you have lost access to your original account, contact Ekbet customer support to recover it rather than creating a new one.
What documents are required for KYC verification?
KYC (Know Your Customer) verification is required before your first withdrawal and sometimes when large deposits are made. Accepted identity documents include: Aadhaar card, PAN card, passport, or driving licence. For address verification, a utility bill or bank statement dated within the last three months is usually sufficient. Upload clear photos or scans via My Account → Verification. Approval typically takes 24–48 hours on business days.
How do I reset my Ekbet password?
On the login page, click "Forgot Password." Enter the email address registered to your account. You will receive a password reset link valid for 15 minutes. If you no longer have access to your registered email, contact Ekbet live chat with your registered mobile number and identity document to verify your identity and update your email.
How do I close my Ekbet account permanently?
Contact Ekbet customer support via live chat or email and request permanent account closure. Before requesting closure, withdraw any remaining balance. Note that account closure is different from self-exclusion — if you are closing your account due to gambling concerns, consider using the self-exclusion tool instead, as it prevents you from re-registering during the exclusion period. Account closure does not prevent you from opening a new account.
Deposit Questions
What is the minimum deposit at Ekbet?
The minimum deposit at Ekbet is ₹300 for most payment methods including UPI, PhonePe, Paytm and Net Banking. Some methods (such as certain card options) may have a slightly higher minimum. There is no maximum deposit limit for most methods, though your bank or UPI provider may have their own daily transaction limits.
Which payment methods are accepted for deposits?
Ekbet accepts a wide range of Indian payment methods including:
- UPI — via any UPI app (GPay, PhonePe, Paytm, BHIM, etc.). Instant processing.
- Net Banking — all major Indian banks (SBI, HDFC, ICICI, Axis, Kotak, etc.)
- Debit & Credit Cards — Visa and Mastercard
- Paytm Wallet — direct wallet transfer
- Cryptocurrency — Bitcoin and USDT on selected networks
UPI is the most popular method among Indian players due to its speed and zero transaction fees.
How long does a deposit take to appear in my account?
UPI, PhonePe, Paytm and wallet deposits are credited instantly in most cases. Net Banking transfers can take 5–30 minutes depending on your bank. Card deposits are usually instant but can occasionally take up to one hour if flagged for additional verification by your bank. If your deposit has not appeared after 30 minutes for instant methods or 2 hours for bank transfers, contact Ekbet support with your transaction reference number.
Why was my UPI deposit declined?
UPI deposits can be declined for several reasons: (1) your bank has blocked transactions to gambling-related merchant categories — try a different UPI app or switch to Net Banking; (2) you have reached your UPI daily transaction limit; (3) the UPI ID is incorrect — double-check before submitting; (4) insufficient balance. If the problem persists, Ekbet's cashier page shows alternative payment methods that may work with your bank. Cryptocurrency deposits are not subject to banking restrictions.
Are deposits at Ekbet safe? Is my banking information stored?
Ekbet uses SSL/TLS encryption for all payment pages. For UPI payments, transactions are processed through your UPI app — Ekbet never sees your bank PIN or UPI MPIN. For card payments, Ekbet complies with PCI-DSS standards which means card details are processed by a certified payment gateway and are not stored on Ekbet's servers in full. You can check for the padlock icon in your browser address bar to confirm the SSL connection is active.
Withdrawal Questions
What is the minimum withdrawal amount?
The minimum withdrawal at Ekbet is ₹500. Withdrawals below this amount are not processed. There is no fee charged by Ekbet for withdrawals, though your bank may charge a transaction fee for incoming IMPS or NEFT transfers.
How long does a withdrawal take?
Withdrawal processing times at Ekbet:
- UPI / Bank Transfer (IMPS): Approved within 2–24 hours; funds typically arrive same-day or next-day business day
- Bank Transfer (NEFT): 1–3 business days
- Cryptocurrency: Processed within 4 hours; blockchain confirmation time varies by network
All withdrawals require at least one deposit using the same method and KYC verification to be completed first.
Why is my withdrawal pending for more than 24 hours?
Common reasons for a delayed withdrawal: (1) KYC verification is incomplete — check My Account → Verification and submit any pending documents; (2) bonus wagering requirement has not been met — check Bonuses in your account to see if any rollover is outstanding; (3) the withdrawal is under manual review, which can happen for first withdrawals or large amounts; (4) a public holiday or weekend has paused bank processing. Contact Ekbet live chat with your withdrawal request ID if more than 48 hours have passed.
Can I withdraw to a different method than I deposited with?
Ekbet's anti-money-laundering policy requires that withdrawals be returned to the same source as deposits where possible. If you deposited by UPI, you should withdraw by UPI to the same number. If your original payment method is no longer available (e.g., the account is closed), contact Ekbet support before requesting a withdrawal — they will guide you through the verification process to approve an alternative withdrawal method.
Bonus Questions
What is the Ekbet welcome bonus?
Ekbet offers a 100% matched sports welcome bonus up to ₹5,000 for new players on their first deposit. To receive this: deposit ₹300 or more for the first time, and navigate to Promotions → Welcome Bonus to activate the offer. The bonus amount is credited to your bonus balance immediately. A wagering (rollover) requirement of 8× the bonus amount applies before winnings from the bonus can be withdrawn. This is notably low compared to most Indian-facing platforms which typically require 10–15× rollover.
What does 8× wagering requirement mean?
If you receive a ₹1,000 bonus with an 8× wagering requirement, you need to place a total of ₹8,000 in bets using bonus funds before the bonus converts to cash you can withdraw. Not every bet type contributes equally — sports bets typically contribute 100%, but certain casino games may contribute less. Check the full bonus terms in My Account → Bonuses for the contribution rates that apply to your specific offer.
Are there ongoing promotions beyond the welcome bonus?
Yes. Ekbet runs ongoing promotions throughout the year including: IPL season bonuses, reload deposit bonuses, weekly cashback offers, free bet promotions for major international tournaments (T20 World Cup, ICC Champions Trophy), and casino-specific offers. These are listed under the Promotions section of the website and are personalised — what you see may vary based on your account activity and preferences. Sign up to Ekbet's email list to receive promotion notifications.
Can I withdraw my bonus immediately?
No. Bonus funds are credited to a separate bonus balance and cannot be withdrawn directly. Once you complete the wagering requirement, the qualifying amount converts to real cash in your main balance and can then be withdrawn. You can always see your current wagering progress in My Account → Bonuses. If you do not complete the wagering requirement before the bonus expires (typically 30 days), the remaining bonus balance is forfeited.
Sports Betting Questions
What sports can I bet on at Ekbet?
Ekbet covers a comprehensive range of sports including cricket (IPL, T20 World Cup, bilateral series, Test matches), football (Premier League, Champions League, ISL), kabaddi (PKL), tennis, basketball (NBA), badminton, hockey, horse racing, and virtual sports. Cricket has by far the deepest market selection for Indian players, with 60–120 markets per IPL fixture. Football and tennis are the next most comprehensive with most major leagues and tournaments covered.
Does Ekbet offer exchange betting?
Yes. Ekbet provides a betting exchange where you can both back (bet for) and lay (bet against) outcomes. Exchange markets are primarily available for cricket and major football events. Exchange odds are generally better than sportsbook odds for the same event because you are betting against other users rather than against Ekbet. The exchange charges a commission (typically 2–5%) on net winnings per market rather than building margin into each price.
For a full explanation, see our exchange betting guide.
What happens to my bet if a cricket match is abandoned?
If a T20 match does not complete the minimum 5 overs required per side, it is declared "no result" and match-winner bets are void (stake refunded). If the minimum is completed and DLS applies, bets settle on the official DLS result. Player performance bets (top batsman, man of the match) are void if the player in question did not bat or bowl. For more detail, see the Cricket Rules section in Ekbet's Help Centre or read our cricket betting FAQ.
Can I cash out a bet before the event finishes?
Yes. Cash out is available on selected pre-match and in-play markets, including cricket match-winner, tournament outrights and major football matches. When cash out is available, a "Cash Out" button and the current cash-out value appear in your Open Bets section. You can accept the offered amount to close your bet immediately for a guaranteed return. Cash out may be suspended during key moments of a match (wickets, goals, video reviews) or in the final minutes/overs when markets are frequently closed.
What is the maximum payout per bet?
Ekbet's maximum payout varies by sport and market type. For cricket match-winner markets, the standard maximum payout is typically ₹5,00,000 (₹5 lakh) per bet. Tournament outright markets may have lower limits. The exact maximum for any specific market is displayed in the market rules or can be confirmed by contacting Ekbet support before placing a large bet.
Casino Questions
What casino games does Ekbet offer?
Ekbet's casino section includes: slots (hundreds of titles from Pragmatic Play, Evolution, NetEnt and others), live casino games (live blackjack, roulette, baccarat and game show titles), video poker, Andar Bahar, Teen Patti, rummy, and virtual sports. Indian players tend to gravitate toward Andar Bahar and Teen Patti due to familiarity, and both are available in live dealer format with Hindi-speaking and regional dealers at selected tables.
Are Ekbet's casino games fair?
Ekbet's casino games are provided by licensed third-party game studios (Pragmatic Play, Evolution Gaming, etc.) which publish their game Return-to-Player (RTP) percentages and are independently audited by technical testing labs. The RNG (Random Number Generator) in digital slots and table games is certified. Live casino games are streamed from real studios with real cards and roulette wheels — there is no RNG in the live dealer environment, only the natural randomness of physical game equipment.
Do bonus funds work in the casino?
Sports welcome bonus funds can generally be used in the casino, but contribution rates toward the wagering requirement vary by game type. Slots typically contribute 100%, live casino games contribute 10–20%, and some table games may contribute 0%. Check the specific terms of your active bonus in My Account → Bonuses before using bonus funds in the casino. If you use bonus funds in excluded game categories, those bets will not count toward your wagering requirement.
App Questions
How do I download the Ekbet app on Android?
The Ekbet app is not available on the Google Play Store (a policy restriction on real-money gambling apps in India). To install it: (1) visit the official Ekbet website from your Android phone; (2) go to the App section and tap "Download APK"; (3) before installing, go to Settings → Security and enable "Install from unknown sources" or "Install unknown apps"; (4) open the downloaded APK file and follow the on-screen installation prompts. The app requires Android 5.0 or higher.
See our detailed Ekbet app download guide with screenshots for each step.
Is the Ekbet app available for iPhone (iOS)?
Ekbet provides an iOS-compatible progressive web app (PWA) that you can add to your iPhone home screen for an app-like experience. Visit the Ekbet website in Safari, tap the Share button (square with upward arrow), and select "Add to Home Screen." This creates a shortcut that opens the site in full-screen mode without the browser toolbar, resembling a native app. The PWA works on iOS 11 and above and requires no installation via the App Store.
Is the Ekbet APK safe to install?
The Ekbet APK downloaded from the official website (ekbet.com or the official Indian domain) has been checked by our team using VirusTotal and returned zero detections across 70+ antivirus engines. As with any APK sideload, only download from the official website — never from third-party APK repositories or links shared in WhatsApp groups, as those files may be modified. Check that the download URL matches the official domain before installing.
Does the app offer all the same features as the desktop website?
Yes. The Ekbet app includes all sportsbook markets, live in-play betting, casino games, live casino, deposit and withdrawal functions, bonus management, account settings and customer support chat. The only notable difference is that some complex account management tasks (like KYC document upload) are more convenient on desktop due to screen size, but they are technically possible on mobile as well.
Security Questions
Is Ekbet a legitimate and licensed betting site?
Ekbet holds a licence from PAGCOR (Philippine Amusement and Gaming Corporation), one of the most respected gaming regulatory authorities in Asia. The platform has been operational and paying out Indian players since 2022. All communications are encrypted using SSL/TLS technology. Player funds are held in segregated accounts and are not used for operational purposes. That said, you should always review the legal status of online betting in your specific Indian state before participating.
How do I enable two-factor authentication (2FA) on my account?
Go to My Account → Security Settings → Two-Factor Authentication. You can enable 2FA via SMS (a code is sent to your registered mobile number at each login) or via an authenticator app (Google Authenticator or Authy). The authenticator app method is more secure than SMS and is recommended if your phone number could be accessible to others (e.g., shared SIM accounts). With 2FA enabled, an attacker who knows your password cannot access your account without also having your physical device.
What should I do if I suspect my account has been compromised?
Act immediately: (1) change your password using the Forgot Password option on the login page; (2) contact Ekbet live chat and request an immediate account freeze while you investigate; (3) check your Account Activity log for any deposits, bets or withdrawals you do not recognise; (4) if your registered email was also compromised, prioritise securing the email account first (change its password, enable 2FA) as password reset links are sent there. Report any suspicious financial activity to your bank as well if payment details may have been exposed.
Does Ekbet sell my personal data to third parties?
Ekbet's privacy policy states that personal data is not sold to third parties. Data is shared only with: payment processors (for transaction processing), KYC verification services (for identity checks), and regulatory authorities (when legally required). You can review Ekbet's full data practices in the Privacy Policy. You also have the right to request a copy of your data or request deletion of your data by contacting Ekbet's data protection team via email.
Responsible Gambling Questions
What tools does Ekbet offer for responsible gambling?
Ekbet provides a full suite of responsible gambling tools accessible from My Account → Responsible Gambling: deposit limits (daily/weekly/monthly), loss limits (daily/weekly), session time alerts, betting history and profit/loss tracking, temporary account cooling-off periods, and permanent self-exclusion. These tools are free to use and can be activated instantly. Increases to limits have a mandatory 24-hour delay; decreases take effect immediately.
How do I self-exclude from Ekbet?
To self-exclude: go to My Account → Responsible Gambling → Self-Exclusion. Choose a period (1 week, 1 month, 3 months, 6 months or permanent). During the exclusion period you will not be able to log in, make deposits or place bets. If you are excluded, you will also be removed from marketing communications. Permanent self-exclusion cannot be reversed — if you need this level of protection, consider also registering with national gambling self-exclusion services where available.
Where can I get free help for gambling problems in India?
Free, confidential support is available at GamblingTherapy.org — an international service providing online support groups, forums and one-to-one chat with trained advisors, available 24/7 and at no cost. In India, the NIMHANS (National Institute of Mental Health and Neuro Sciences) in Bangalore operates a helpline for behavioural addictions including gambling. If gambling is affecting your mental health, reaching out for support early is the most effective approach.
Can someone under 18 open an Ekbet account?
No. Ekbet's minimum age is 18. Date of birth is collected at registration and is verified during the KYC process via identity documents. Accounts found to belong to under-18 users are permanently closed, all winnings are void and funds are not returned. If you are a parent or guardian concerned about a young person accessing gambling sites, we recommend installing parental control software (such as GamBan or Net Nanny) which blocks gambling websites at the device level.
Didn't Find Your Answer?
If your question is not covered above, Ekbet's customer support is available around the clock. Our editorial team also answers reader questions — if your question is of general interest, it may appear in a future update to this FAQ.